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SOCIAL STYLE Featured In The Feedback To Managers Guide

TRACOM’s SOCIAL STYLE is included in the newest edition of “Feedback to Managers: A Guide to Reviewing and Selecting Multirater Instruments for Leadership Development”, published by the Center for Creative Leadership.

According to Jean Brittain Leslie, the author of “Feedback to Managers”, feedback is imperative to continuous effectiveness in the workplace, but “is a rare commodity in day-to-day organizational life”. Leslie points out that a key tool for receiving feedback from the people with whom we interact most with, is the multiple-perspective or 360-degree-feedback instrument. “Whether part of a management-development course or used alone, this kind of instrument can enhance self-awareness by highlighting a leader’s strengths and areas in need of further development.

Selecting the right multi-rater instrument from among the dozens that are available can be difficult.” According to Leslie, this book “guides the selection process with an in-depth analysis of 32 publicly available instruments. Each of the instrument reports includes descriptive information, a look at the research behind the instrument, and descriptions of support materials.”

Early in life, we develop behavioral preferences and patterns which we find to bring us the greatest success in getting what we want and need. These patterns of behavior become comfortable for us, and are partly the result of genetics and partly learned in our early years. Our behaviors are readily observable to others and directly affect our social interactions in all aspects of life. Over 60 years of research has established four behavioral styles.  Each behavioral style has its strengths and weaknesses. Many times these behaviors are seen as positive, but when our behavioral preferences conflict with others’, or when we exert poor response behaviors, these actions are seen as negative.

SOCIAL STYLE is the world’s best-known interpersonal effectiveness model and the tool used to define behavioral patterns and educate its users of specific techniques for creating productive relationships with people of any style. An essential element of the SOCIAL STYLE Model is the concept of Versatility, which is the ability to adjust your behaviors in each situation in order to maximize productivity. A person’s Versatility is a better predictor of business success than their Style. A recent research study demonstrated that managers with higher Versatility perform better in critical business areas:

  • 27% better at leading teams
  • 25% better at coaching others
  • 19% more likely to be promoted

Another key approach that SOCIAL STYLE takes is that it maintains discrete norms for specific job roles, including norms for managers. TRACOM’s research has found statistically significant differences in the Versatility skills of different job families.  Managers have a higher average Versatility then that of the general population. The ability to be Versatile and build effective relationships is essential to being a successful in manager, which is why it’s important to compare managers to other managers, and use an appropriate Versatility measurement scale.

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