Privacy Policy

Effective date: June 1, 2023

At TRACOM Group (“us”, “we”, or “our”) safeguarding the personal information and privacy of our customers is of utmost importance to us. We are committed to being transparent in our data collection, usage, and protection practices. This privacy policy serves as a guide on how we collect, use, and protect the information we receive from our customers. By utilizing our products and services, you agree to the practices outlined in this policy.

Definitions

Cookie

A cookie is a small text file that a website stores on a user’s computer or mobile device when the user visits the website. Cookies can be used for various purposes, such as recognizing the user’s device, remembering the user’s preferences, and analyzing how the user interacts with the website.

Data Controller

Data Controller means a person or organization who (either alone or jointly or in common with other persons) determines the purposes for which, and the manner in which, any personal data are, or are to be, processed.  For purposes of this Privacy Policy, we are the Data Controller of your data.

Data Processor

Data Processor (or Service Provider) means any organization or person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.  We may use

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

Personal Data

Personal Data means data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g. the duration of a page visit).

User

The User is any individual using our Service. The User corresponds to the Data Subject.

Information We Collect

TRACOM collects personal information from our customers when they register for, and use our products and services.  This may include:

  • First and Last Name
  • Email Address
  • Phone Number
  • Company Name
  • Payment information
  • We also collect non-personal information about our customers, such as their IP address, browser type, browser version, pages visited, time/date visited, time spent on pages, referring URL, and other diagnostic data.  This information is used to improve our Service.

How We Use Information

We use the personal information we collect from our customers to:

  • Provide, improve, and maintain our various products and services.
  • Provide customer support and notify you of any changes to our Service.
  • Gather analysis and other usage data to improve our Service.
  • Detect, address, and prevent any technical issues that might arise.
  • Comply with any legal obligations.
  • Send you marketing materials, special offers, and other information we think you might find interesting. You can unsubscribe from these communications at any time by clicking a link at the bottom of our websites, following the instructions in our email, or visiting our unsubscribe page here.

We do not sell or share our customers’ personal information with third parties for their own marketing purposes.

Cookies and Tracking

Our website uses cookies and other tracking technologies to provide a better user experience and to analyze how our customers use our website.  We use both session cookies and persistent cookies on our website. Session cookies are temporary cookies that are deleted when the user closes their browser. Persistent cookies remain on the user’s device until they expire or are deleted.

We use the following types of cookies on our website:

  • Essential cookies: These cookies are necessary for our website to function properly. They allow users to navigate our website and use its features.  For example: Session Cookies.
  • Analytics cookies: These cookies allow us to analyze how our customers use our website, so we can improve its performance and user experience. We use Google Analytics, a third-party analytics service, to collect information about how users interact with our website.
  • Preference cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: Used for authentication and security related purposes.

You can control cookies by adjusting your browser settings to refuse all cookies or to notify you when a cookie is being sent.  However, some features of our website may not function properly if you disable cookies.

We do not support the Do Not Track (“DNT”) browser option. Do Not Track is a preference you can set in some web browsers to inform websites that you do not want to be tracked.

Data Retention

We retain our customers’ personal information for as long as necessary to provide our products and services, and for the purposes described in this privacy policy. We may also retain personal information to comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Data Transfer

TRACOM Group transfers, processes, and stores your information, including Personal Data, on computer systems located in the United States, where data protection laws may differ from those in your jurisdiction. By accepting this Privacy Policy and/or submitting your information, you consent to this transfer.

We are committed to protecting your personal information and will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this Privacy Policy. We will not transfer your Personal Data to any organization or country unless adequate data protection measures are in place, including appropriate security controls and measures to safeguard your personal information.

Data Disclosure

We may disclose your personal data to third parties in certain circumstances, including but not limited to the following:

  • If TRACOM Group is involved in a merger, acquisition, or asset sale (with prior notice).
  • To comply with legal obligations, court orders, or other legal processes.
  • To protect our rights, property, or safety, or that of others.
  • To prevent fraud or other illegal activities.
  • To enforce our policies and terms of service.

Data Security

We take the security of our customers’ personal information seriously and take reasonable measures to protect it from unauthorized access, disclosure, or alteration. We use industry-standard encryption technologies to protect sensitive information transmitted online.  However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of our customers’ personal information.

GDPR Compliance

TRACOM Group follows the data privacy and processing requirements of the European Union’s General Data Protection Regulation (GDPR), among others. As a data subject under the GDPR, you have the following rights:

  • Right of access: You have the right to access your personal information that we hold.
  • Right to rectification: You have the right to have any inaccuracies in your personal information corrected.
  • Right to erasure: You have the right to have your personal information deleted.
  • Right to restrict processing: You have the right to restrict the processing of your personal information.
  • Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to object: You have the right to object to the processing of your personal information.

For more details on these rights, please refer to the European Commission or the national Data Protection Authority in your country.

DataRep has locations in each of the 27 EU countries,  Norway, and Iceland in the European Economic Area (EEA), and the UK, so that TRACOM customers can raise the questions they have with them.

Should you wish to raise a question to TRACOM, or exercise your rights with respect to your personal data, you may do so via any of the following methods:

  • Send an email to DataRep at tracom@datarep.com
  • Fill out the online webform at DataRep/TRACOM
  • Submit in writing to DataRep, 107-111 Fleet Street, London, EC4A 2AB, United Kingdom
  • Submit in writing to DataRep, 3rd and 4th Floor, Altmarkt 10 B/D, Dresden, 01067, Germany
  • (NOTE: For the written methods above, be sure to use DataRep, and not TRACOM as the recipient)

Service Providers

We may share personal information with third-party service providers who assist us in providing our services, such as payment processors, email service providers, and analytics providers. These service providers are required to protect the confidentiality of our customers’ personal information and are prohibited from using it for any other purpose.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.. For more information on privacy practices of Google, please visit the Google Privacy Terms page.

Payments

When you purchase our products and services, you may be asked to provide payment information. We use PayPal to handle these transactions securely and efficiently.  For more information on privacy practices of PayPal, please visit the PayPal Privacy Policy page.

We do not store or collect your payment card details. Your payment information is provided directly to our payment processors, whose use of your personal information is governed by their own privacy policies. These payment processors comply with the Payment Card Industry Data Security Standards (PCI-DSS) set by the PCI Security Standards Council, which is a collaborative effort of major payment card brands including Visa, Mastercard, American Express, and Discover. PCI-DSS requirements are designed to ensure the secure handling of payment information.

Other Website Links

Our Service may contain links to third-party websites that we do not operate or control. Please be aware that we are not responsible for the content, privacy policies, or practices of these websites. We encourage you to review the privacy policies of any website you visit, as your use of third-party websites or services is at your own risk.

Children’s Privacy

Our Service is not intended for children under the age of 13 (“Children”). We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us.

If we discover that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to promptly remove that information from our servers.

Privacy Policy Changes

We may update this privacy policy from time to time by posting a new version on our website. We encourage our customers to review this policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: