Based on work with dozens of Fortune companies, TRACOM recognized Resilience as one of the essential elements of Social Intelligence and a key factor in high performance. Just as with SOCIAL STYLE and other Social Intelligence skills, Resilience can be broken down into identifiable and measurable components. By understanding these components, we can develop actionable techniques to build on our areas of strength and improve in areas of weakness.
TRACOM conducted its own research to identify what make someone Resilient. We determined that Resiliency is comprised of several characteristics, which can be categorized as: 1) how you filter information, 2) how you act in response to challenges, and 3) how you interact with others.
TRACOM created and tested a Resilience assessment designed to measure these skills in people and developed an actionable training program full of techniques to help people build on their areas of strength and improve in areas of weakness. The program Developing a Resilient Mindset program has been delivered to participants in 20+ countries in North America, Europe, Asia, Africa, and Oceania.
Workplace stress and disruptive, fast-changing business processes are just part of today’s business world. And while change is a necessary part of daily business operations, it can have a negative impact on your employees. TRACOM has developed a unique model for evaluating personal Resiliency and more importantly, for developing Resilience skills that drive organizational performance.
∙ Personal Responsibility is the belief that successes or failures at work are determined by one’s own talents and motivations as opposed to external forces such as luck or good timing. Those who are high in personal responsibility believe they control their own destiny and attribute events to their own traits. Rather than relying on external factors such as luck to achieve objectives, they look inward to their own talents and motivations and attempt to exert control over situations.
∙ Realistic Optimism is the tendency to see the world in a positive way but remain grounded in reality. Those with realistic optimism expect the future to be good, but they remain aware that challenges may arise and things won’t always go as expected. This kind of mild optimism is a
crucial aspect of resiliency because it instills people with motivation while allowing them to anticipate and plan for challenges.
∙ Personal Beliefs is the sense that life has deep meaning and purpose. Personal beliefs may take the form of religious observance, spirituality, or devotion to a particular value system or cause. People with a high degree of personal beliefs believe things happen for a reason and feel connected to causes or values they believe are larger than themselves.
∙ Self-Assurance is the belief in oneself to successfully perform at work. People with high self-assurance have confidence in their professional skills and their ability to deal with challenges. Because of this strong self-belief, they approach challenges and shifts in demands without loss of enthusiasm. A strong sense of self-assurance enhances people’s motivation, commitment, and engagement with their work.
∙ Self-Composure is the ability to manage stress and remain calm under pressure. Those who are high in self-composure deal with challenges rationally without allowing their emotions to take over and drive decisions.
∙ Problem Solving is the ability to plan and resolve problems effectively. Those with a high degree of problem-solving ability generate innovative solutions to problems. They take the time to gather relevant information and plan carefully, using reason, logic, and creativity to make decisions.
∙ Goal Orientation is the tendency to set appropriate goals, monitor progress on those goals, and adjust behavior accordingly. Those who are high in goal orientation set ambitious goals and work hard to achieve them, monitoring themselves and regulating their behavior along the way.
∙ Courageous Communication is the tendency to communicate with others in a candid and courageous way in the face of difficulty. Courageous communicators freely and effectively share their ideas with others, ask questions others might be afraid to ask, and confront problems directly. This skill is critically important for resolving relational conflicts and differences in viewpoints, and allows people to move towards their goals efficiently.
∙ Social Support is the perception that one is part of a supportive social network. This includes having close confidants and people with whom one can discuss problems. People with a high level of social support feel that they have close confidants who provide comfort and assistance during difficult times.