A Brief History of Social Intelligence

Simple in concept, but sometimes challenging in practice, social intelligence helps accelerate one’s human capabilities.  This is particularly important when interacting with others in the workplace and out. Early Research on Social Intelligence The concept of social intelligence goes back more than 100 years to American psychologist and adult learning researcher Edward Thorndike who described… Read More

Video: What is Behavioral EQ?

Many people are aware of the importance of Emotional Intelligence and how, in many job functions, it is a greater predictor of success than IQ, but TRACOM’s EQ Model goes one step further by also focusing on the EQ behaviors associated with workplace success. In this short video, you’ll learn more about TRACOM’s Behavioral EQ… Read More

Trends in Leadership are Crying Out for Emotional Intelligence

According to a recent trend review from Forbes, there are 14 significant factors in leadership, human capital and culture that will shape organizations beyond 2018. Of them, 10 out of 14 are directly impacted by the presence of (or lack of) observable Emotional Intelligence in leaders. According to the article, focus areas for leaders must… Read More

Penn State Health Behavioral EQ Transforms Leaders, Culture and Customer Care

THE REAL FACES OF SOCIAL INTELLIGENCE The TRACOM Group went on a client road tour this past year to collect the stories, successes and insights of our clients. The video stories collected include personal and professional anecdotes of how Social Intelligence programs — SOCIAL STYLE, Behavioral EQ, Resilience and Agility — have impacted the lives,… Read More

On Demand Webinar: Using EQ Training to Change Behavior & Reshape Healthcare at Penn State Health

Penn State Health System is sharpening the emotional intelligence of its leaders to reshape how they deliver care in an empathetic, productive way. Led by L&D trailblazer Michelle Duncan, the organization is going beyond most contemporary training—simply offering an understanding of emotional intelligence and how it affects us—to focus on behaviors. She believes a self-awareness of… Read More

Staying Positive: Breaking the Cycle of Negativity

A recent article on the topic of Resilience appeared in the Journal of Municipal Sewer & Water, featuring comments by David Collins. The original appeared in print as “Accentuate the Positive” and can be viewed in full online here >> By Ken Wysocky July 2018 Learning to turn off those all-too-common negative thoughts makes employees… Read More

Stop Listening to Your Brain

Changing Behavior to Change Your Emotional Response My brain is always talking (sometimes yelling) to me.  It stresses me out with thoughts ranging from “traffic is horrible today” to “am I really prepared for today’s meeting?”  Your brain likely yells at you as well.  Thousands of times an hour our brains send out signals that… Read More

To Develop EQ: Practice with Purpose

Or, What I Learned from a Cabbie What do you think a taxi driver can teach you about emotional intelligence, or EQ? Well, maybe a little or maybe a lot, but if you happen to be riding in a London taxi, your driver is a living example of how to develop EQ. Not because he… Read More

‘You Might Be Thinking’ blog series: 1.1. Sales and Resiliency

YOU MIGHT BE THINKING:  “Our salespeople aren’t succeeding because they always seem to look at the negative side of situations first.” Why this might be happening: Your salespeople are competing in a world in which their value proposition is changing before their eyes. Products and services similar to yours are most likely available from other… Read More