Penn State Health System is sharpening the emotional intelligence of its leaders to reshape how they deliver care in an empathetic, productive way. Led by L&D trailblazer Michelle Duncan, the organization is going beyond most contemporary training—simply offering an understanding of emotional intelligence and how it affects us—to focus on behaviors. She believes a self-awareness of… Read More
A recent article on the topic of Resilience appeared in the Journal of Municipal Sewer & Water, featuring comments by David Collins. The original appeared in print as “Accentuate the Positive” and can be viewed in full online here >> By Ken Wysocky July 2018 Learning to turn off those all-too-common negative thoughts makes employees… Read More
Changing Behavior to Change Your Emotional Response My brain is always talking (sometimes yelling) to me. It stresses me out with thoughts ranging from “traffic is horrible today” to “am I really prepared for today’s meeting?” Your brain likely yells at you as well. Thousands of times an hour our brains send out signals that… Read More
Or, What I Learned from a Cabbie What do you think a taxi driver can teach you about emotional intelligence, or EQ? Well, maybe a little or maybe a lot, but if you happen to be riding in a London taxi, your driver is a living example of how to develop EQ. Not because he… Read More
YOU MIGHT BE THINKING: “Our salespeople aren’t succeeding because they always seem to look at the negative side of situations first.” Why this might be happening: Your salespeople are competing in a world in which their value proposition is changing before their eyes. Products and services similar to yours are most likely available from other… Read More
Organizational Agility Requires Both Resiliency and Agility Change is coming at you, or you’re causing it—or both. If change is thrust upon you—from somewhere beyond your control—how you deal with it is important to your future behavior, your success, and your health. The most resilient people do more than simply bounce back from adversity and… Read More
The impact of informal learning has been documented, but many organizations still struggle to fully understand what makes informal learning work and how to leverage it to enhance workplace training initiatives. This dilemma arises from the very nature of informal learning — the fact that it is not and cannot be formalized in the traditional… Read More
When I was in business school we learned about the four Ps of the marketing mix. The idea was having the right Product at the right Price in the best Place(s) with the right Promotion. Achieve those four Ps and you were looking at success. It’s 20 years later, but there is still plenty of… Read More
“Resiliency” and “Agility” are so often discussed yet rarely understood in the context of implementing these skills within organizations. Companies increasingly recognize the need to evolve the organization in order to grow or at least keep pace in a climate where innovation is critical to success—or even survival. But your people don’t know how to… Read More
When a goal seems out of reach, we can become flustered and discouraged, and give up instead of pressing forward. Unfortunately, most of what is posted on social media is framed in a way that can make us feel inadequate to our peers. That is because instead of Carol posting about every interview that she… Read More