Whitepaper: The Impact of Emotional Intelligence in the Workplace
Since its first introduction, the concept of Emotional Intelligence has interested business professionals and academics alike. The objective has been to identify those abilities that account for the difference between star performers and average performers and the determine how to develop those abilities. A study of leaders at Johnson & Johnson was the first rigorous effort in this area, but much research has been conducted since. This paper gathers together summaries of research in the area of emotional intelligence including a look at Behavioral EQ in leadership, recruiting and sales. Links to additional background are included where they are available.