Putting Emotional Intelligence to Work
Emotional Intelligence (EQ) is a concept focused on how effectively people work with others. Emotional Intelligence skills are unique from a person’s technical skills and cognitive abilities. Multiple studies have shown that Emotional Intelligence competencies often account for the difference between star performers and average performers, particularly in positions of leadership.
This paper discusses the following aspects of Emotional Intelligence (EQ):
The Evolution of Emotional Intelligence
The Business Case for EQ
The Intersection of EQ and Behavior
A Model for Improving Behavioral EQ
Performance Benefits of Behavioral EQ