Success Story: Old Mutual Embraces New EQ Approach

Rapid Pace of Change

Old Mutual is a global organization providing a wide range of financial and insurance services to over 18 million customers. They have long emphasized its commitment to employee excellence and a set of core values that prioritize teamwork, honesty, and delivering results. However, Old Mutual is grappling with the accelerating pace of change in the financial and insurance sectors. New regulations, dynamic market conditions, and evolving industry policies have put significant pressure on its sales consultants. Requiring them to adapt quickly to shifting policies and procedures. This pressure is felt throughout the organization, and affects even senior-level executives. It places additional demands on consultants to proactively engage with clients and effectively communicate the implications of these changes. Old Mutual has embraced the new EQ approach to make their lives easier.

New EQ Approach

Old Mutual conducts regular training on new policies and operational requirements. These programs often focus on regulatory compliance. Thus overlooking the development of essential skills for effective communication and leadership. Old Mutual recognized the need to address this gap. The company decided to complement its regulatory training with a course in Behavioral EQ®. This enhanced its sales team’s ability to navigate change successfully while maintaining and improving client relationships. In a landscape where change is a constant battle, Old Mutual understands that a highly Emotionally Intelligent (EQ) workplace equips employees to embrace change with accountability and enthusiasm. Ultimately leading to long-term team development and growth.

How TRACOM’s Behavioral EQ Training Helped

Integrating TRACOM’s Emotional Intelligence training into Old Mutual’s employee development strategy is a strategic move. In response to the relentless pace of change in the financial and insurance industries, they’re fostering a workplace that values EQ. The company aims to empower its employees with the skills and mindset necessary to thrive in an environment characterized by ongoing transformation. This approach not only supports their ability to adapt to regulatory and industry changes but also positions Old Mutual to maintain and strengthen its client relationships, ensuring continued success in an ever-evolving business landscape.