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Emotional Intelligence is Required for Successful Leadership

Emotional intelligence is not only a valued skill among managers, but a requirement among successful leaders. Understanding and controlling emotions is imperative for a leader and without this ability, our judgement is clouded and we can make rash decisions. Acting on our emotions – especially without understanding what they really mean, can lead to irreparable damage to a business. TRACOM’s emotional intelligence training teaches managers to recognize their emotions and to control the behaviors behind those emotions.

Additionally, TRACOM takes EQ training to the next level by teaching upper management to interpret the emotions and behaviors of others. This groundbreaking knowledge is immensely powerful for leaders as this is where developing the ability to motivate and inspire comes from. Once leaders can understand to empathize, listen, perceive emotions they will learn to appeal to their staff’s emotions and will be taught the secrets of motivating and influencing others.

So what is EQ for Managers?

Emotional Intelligence (EQ) focuses on how effectively people work with others. EQ skills are unique from a person’s technical skills and cognitive abilities. Multiple studies have shown that Emotional Intelligence competencies often account for the difference between star performers and average performers, particularly in positions of leadership.

Our Behavioral EQ Model can help your leaders:

  • Make lasting connections across cultural and generational divides
  • Identify their own emotional influences to gain more realistic and insightful perspectives on team members’ needs
  • Promote a collaborative corporate culture
  • Inspire and motivate through emotional appeal

With EQ training, even less experienced leaders are capable of achieving greater success than their seasoned counterparts. Emotional intelligence equips leaders to build cohesive, engaged and motivated teams by understanding what truly makes people tick at an emotional level. Emotionally intelligent leaders possess the empathy, listening skills and flexibility to respond effectively to a diverse range of team members, along with the innovativeness to structure job roles and team processes in ways that leverage each individual’s strengths.

The Science Behind Managerial EQ Training

Research in neuroscience tells us that there are particular patterns of brain activity associated with effective emotion regulation, empathy, and other abilities, and research shows that we can implement interventions to generate this kind of circuitry in the brain. Neuroscientific research also suggests that when people consistently engage in behavioral change exercises, their brains begin to carve out new neural pathways that alter thought processes and build new habits. We initiate this process in the Behavioral EQ course by introducing learners to researchsupported development strategies and having them generate specific goals for behavior change. Behavioral EQ is particularly powerful because it utilizes only the best approaches from EQ science. Through our research, we eliminated extraneous competencies to retain only the most essential elements. Ultimately, we validated a Behavioral EQ Model that is much simpler and more manageable (and, therefore, easier to understand and apply) compared to other models. This model is particularly valuable because it focuses on behavior, but also gives attention to internal thoughts, emotions, and beliefs. The fact that the model elements cover both behavioral and emotional elements is critical, because it gives learners the opportunity to optimize their interpersonal effectiveness by working from the inside-out as well as the outside-in.

Leaders with enhanced emotional intelligence genuinely care for their company and for their people. This has a trickle-down effect which encourages their direct reports to also care about the success of the company and the success of their leader, creating a symbiotic relationship between manager and employee. Think about it – you most likely you work the hardest for the people you care most about and oftentimes these are the people who care about you too. When a manager or leader seems to have our best interest in heart, we work harder for them. Managers with strong emotional intelligence skills learn to demonstrate appreciation for their employees’ hard work and through Behavioral EQ training they learn the skills which are also the same characteristics we would use to describe a boss as exceptional. Characteristics such as optimistic, conscientious, empathetic, confident.

Managers with strong Behavioral EQ skills learn to seek and accept input from a wide range of sources inside and outside of their own departments, and to put support systems in place to encourage employees to speak up with creative solutions to everyday challenges. The Behavioral EQ competencies of Empathy/Openness, Listening and Flexibility give leaders the tools and knowledge they need to foster effective communication, goal-setting and collaboration among diverse team members.

Think you’re ready to give your leaders what they need to succeed? Check out our Behavioral EQ Programs and Products here.

EQ Leadership Research and Resources

How To Lead At Work When You’re Having A Personal Crisis

"Your world may be crumbling around you, but how you respond and lead is the true test of your leadership abilities." Dr. Casey Mulqueen is featured in this article from Fast Company which offers tips to maintain workplace performance even in the face of personal challenges.

Business Case for Behavioral EQ Whitepaper

Since its first introduction, the concept of Emotional Intelligence has interested business professionals and academics alike. The objective has been to identify those abilities that account for the difference between star performers and average performers and the determine how to develop those abilities. This paper gathers together summaries of research in the area of emotional intelligence including a look at Behavorial EQ in leadership, recruiting and sales.

Empathy – The Most Important Value in a Leader

While one might think that the competitive landscape of today makes other skills more relevant than empathy, today’s competitiveness between businesses is actually a key factor in why empathy is so valuable, especially in leaders. In order to fully understand our customer’s needs and wants, empathy is a crucial ability, and a skill necessary to remain a key player in the market that you or your company compete in.

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