Utility Navigation

Listening skills are vitally important for effective communication, enhanced collaboration, and increased effectiveness, but all of us develop subconscious habits of bad listening without even realizing it.

Communicating with Empathy

Empathy and openness to others’ perspectives are just as important, as they allow us to see the bigger picture when speaking with a diverse range of co-workers. At the same time, stress-Management and Self-Control can be surprisingly important to communicating effectively in stressful situations or times of conflict.

Empathy, listening, stress-management… These are all key components of TRACOM’s Behavioral EQ Model. Our Emotional Intelligence model can help your employees:

  • Understand how their own emotional experiences influence their communication patterns.
  • Empathetically respond to others’ emotional influences.
  • Support and coach each other through adversity and encourage each other through accomplished feats.
  • Build more meaningful and lasting customer relationships.
  • Communicate ideas, challenges and strategic input to management.

Why do breakdowns in communication happen?

Typically when conversing with someone else, we focus our attention on thinking of what we will say next or how we will respond. Learning to give someone we are speaking to our undivided attention without distractions or thinking of ways to respond has a huge impact on whether the message is actually received.

Breakdowns in communication can ultimately ruin a project, a sales pitch, or even a company’s reputation. In fact, data analysis tells us that that miscommunications and medical errors may be the third leading cause of death in America, after heart disease and cancer.

Behavioral EQ was designed to address real-world challenges that hold people and organizations back from achieving all they are capable of.

A Powerful Behavioral Emotional Intelligence Model

  • Measures four major dimensions and 15 subcomponents
  • Available as self-perception and multi-rater assessment
  • Takes the most actionable areas of EQ and turns them into an easy to learn training program

Behavioral EQ Training enhances communication

The Behavioral EQ Model and course materials provide learners with practical exercises and techniques to intentionally develop good listening habits, allowing them to work more effectively with customers, suppliers, management and each other. The end result is increased engagement and productivity in teams, higher employee morale and a more collaborative and connected workforce.

Other elements of the Behavioral EQ Model such as self-insight, emotion awareness, building relationships and emotion perception teaches us why our communication habits result in unclear messages or why we are aren’t receiving the intended message from our speaker.

Behavioral EQ tackles the challenges of collaboration in modern workplaces by building a foundation of mutual understanding and respect – the building blocks for effective workplace relationships. Behavioral EQ teaches learners to take a step back from their subconscious assumptions to gain deeper insights into how people with different backgrounds approach team dynamics, motivation and workplace relationships. All of this results in greater mutual understanding, trust and rapport amongst colleagues.

Enhancing Communications Research and Resources

Misunderstanding Your Customer Can Lead to a Loss of Sales

Many times it is a simple confusion or a lack of communication that snowballs and leads to expectations not being fulfilled. So what causes these misunderstandings? Often it is not a lack of product knowledge or ability – it is a lack of emotional intelligence. More specifically a lack of awareness of “others” is a major proponent of such downfalls.

Behavioral EQ Explorations Empathy and Openness Whitepaper

Empathy and Openness is a crucial element of TRACOM’s Behavioral EQ Model. It measures the ability to consider someone else’s perspective and display openness to others’ viewpoints. People who have heightened Empathy and Openness actively seek out others’ opinions and thus, are largely aware of others’ perspectives, interact effectively with others and develop meaningful relationships due to their awareness and understanding of others.

Are You Listening?

Many times we make assumptions without listening. Listening allows us to catch all of those subtle ques that give us insight into a person’s needs or wants. Effective sales reps are aware and listen with all five senses. They observe body language, they analyze eye contact, and they don’t talk unnecessarily through silences or breaks in their customer’s speech.


Contact Me About Behavioral EQ Enhancing Communications Training