Creating More Effective Managers Through Interpersonal Skills Training
Managers face a host of responsibilities every day, and none so important as interacting in effective and meaningful ways with both direct reports and executives. Managers attain their position due to exceptional “hard” skills, but some have stronger interpersonal (“soft”) skills than others.
What happens over the long term when managers communicate poorly or fail to resolve conflict? What are the implications for the organization as a whole?