Whitepaper: The Connection Between Emotional Intelligence & Versatility


This paper discusses the relationship between Emotional Intelligence (Behavioral EQ) and the Versatility component of SOCIAL STYLE®. STYLE teaches us that people are different, but Behavioral EQ is able to enhance effectiveness beyond what is already provided by STYLE’s versatility.

Versatility versus Behavioral EQ

While there are similarities between Versatility and Behavioral EQ training, TRACOM’s Behavioral EQ Model takes it a step further, allowing participants to go deeper into their soft-skill training by giving them an understanding of what their emotional hot buttons are and what their strengths and weaknesses are based on fifteen core competencies. While Versatility is about how learners can adjust their behavior to accommodate to the preferences of others, Behavioral EQ gives learners even more insight into how they can manage their own emotions and behaviors as well as interpret emotions expressed by others.

Why Behavioral EQ

TRACOM developed Behavioral EQ® as a way to help people further explore and enhance their interpersonal effectiveness, in part by showing people “why” they react to others and behave in the ways they do. In this way, Behavioral EQ gives attention to people’s internal thoughts and emotions, while still remaining grounded in behavior. Behavioral EQ encompasses both our emotional and behavioral intelligence. While Emotional Intelligence refers to how we perceive and understand our own emotions and the emotions of others, Behavioral Intelligence is the behavioral manifestation of that awareness; it is our ability to use EQ to manage personal behavior and relationships.

Behavioral EQ Builds on Versatility

Behavioral EQ builds upon Versatility by providing people with fresh insights into their own mindsets and behaviors. Humans are wired with glitches in their thinking, certain maladaptive ways of interpreting the world that keep them from optimizing their interpersonal effectiveness. Through the Behavioral EQ course, learners begin to recognize these patterns in themselves and correct for them. Behavioral EQ provides specific and descriptive feedback to people about their abilities on each of fifteen skills. Behavioral EQ covers many elements within the Competence and Feedback portions of the Versatility model, including optimism, flexibility, innovativeness, empathy, listening, and building relationships. And, as mentioned before, Behavioral EQ expands upon these concepts to cover additional aspects of interpersonal effectiveness. While Versatility provides an introduction to interpersonal effectiveness via Image, Presentation, Competence, and Feedback, Behavioral EQ dives more deeply into the emotional and behavioral factors that relate to interpersonal skill.

Learn more about our Behavioral EQ program here.

Learn more about our SOCIAL STYLE program here.