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Long hours and fast-changing business processes are just part of today’s business world. And while change is a normal and necessary part of daily business operations, it can have a negative impact on your employees. TRACOM has developed a unique model for evaluating personal resiliency and more importantly, for developing resilience skills that drive organizational performance.

Watch our Resilience Model Video

Research shows that highly resilient people:

  • Respond to challenges with flexibility
  • Bounce forward from adversity
  • Find opportunities within workplace challenges
  • Perform more effectively in their jobs
  • Are healthier and more engaged with their work
  • And have higher commitment to their organizations.

Change is Hard

Resilience has grown in importance over the last 20 years as markets have become more global and technology has changed traditional business practices. While people are still the foundation of most organizations, the way people must perform has changed. And that’s the crux of the problem. PEOPLE DON’T LIKE CHANGE! People aren’t built to like change. In fact, over millennia, people developed and survived through sticking to proven methods. Methods for avoiding predators, starvation and other threats. Our brains have evolved to accept the status quo as “good” and alert us when change occurs. We actually see change as a threat. So it’s natural to have a sense of alarm when your boss asks to see you.

But Status Quo is No Longer the Status Quo

But organizations rarely operate for long without change. It might come from competitors, from market changes or may actually be originated from inside as a way of creating new opportunities. But whatever the source of change, it won’t be easy on your employees.

History of Resilience Model

Based on work with dozens of Fortune companies, TRACOM and its clients recognized Resilience is one element of Social Intelligence and a key factor in high performance. Just as with SOCIAL STYLE and other Social Intelligence skills, resilience can be broken down into identifiable and measurable components. By understanding these components, we can develop actionable techniques to build on our areas of strength and improve in areas of weakness.

We reviewed existing research in the area of resiliency, much of which originally involved military service and the work of first-responders such as fire, police and emergency workers. This is not surprising given the high-stress situations facing those professions. Yet despite the significant differences between those roles and typical business organizations, the way the brain responds to stress and change is fairly consistent in all settings. There also has been significant resilience conducted in academic settings.

Identifying Components of Resilience

Having reviewed the available research, TRACOM then developed and conducted its own research to identify the components of resilience. We determined that resiliency is comprised of nine characteristics, which can be categorized under a broader three‐dimensional framework: 1) how you filter information, 2) how you act in response to challenges, and 3) how you interact with others.

Surveys completed by more than 500 people identified the Adaptive Mindset for Resiliency Model.


  • Personal Responsibility
  • Realistic Optimism
  • Personal Beliefs

  • Self-Assurance
  • Self-Composure
  • Problem-Solving
  • Goal Orientation

  • Courageous Conversations
  • Social Support

TRACOM’s Resiliency Assessments measure a person’s abilities on the components generating a personalized Resiliency Profile which includes a score of Unrealized (Low), Emerging (Medium) or Prepared (High) for each of the nine areas.

Learn more about the Resilient Mindset Model.

Strategies to Develop Resilience

This model helps people understand where resilience comes from and provides a foundation to improve their own resiliency. It’s the foundation of TRACOM’s Developing a Resilient Mindset training program. TRACOM teaches specific techniques which can be used to address the nine components. And because the class participant works on actual workplace situations, they develop their resilience skills with practical application. They also create a roadmap toward daily improvements in their resiliency.

The Benefits of Resilience

Overall, research suggests that resilient people successfully adapt to demands because they are able to broaden and efficiently use their psychological resources. For example, Shin et al. (2012) reported that resilient people generate more positive emotions, which leads to higher levels of change commitment. Positive emotions are so important because they broaden our mindset, allowing us to see new possibilities, generate more creativity, and better ideas.

Resilience skills help individuals perform better maintain a more productive work and life balance. Organizations also realize significant benefits including:

  • Greater productivity
  • Improved creativity
  • Enhanced employee engagement
  • Better teamwork

Learn more about the application and benefits of resiliency or visit our Resiliency Research Library for the latest videos, whitepapers and case studies.