Utility Navigation

TRACOM developed its EQ training model to align with the company’s previous work and research in the areas of behavior and interpersonal effectiveness. In this regard, we relied on our own research as well as the most up-to-date research from the EQ field. We researched and designed our model to measure two distinct concepts: emotional intelligence and behavioral intelligence.

Based on this research, TRACOM’s EQ training model measures both the awareness and understanding of emotions, as well as the management of behavior.

A Powerful 3rd Generation EQ Model

  • Builds on previous EQ models
  • Encompasses both Emotional Intelligence and Behavioral Intelligence
  • Measure four major dimensions and 15 subcomponents
  • Available as self-perception and multi-rater assessment

The Behavioral EQ Model consists of four dimensions and 15 core competencies

Emotional Intelligence — Self

  • Emotion Awareness – awareness of one’s own emotions and their impact on outward behavior.
  • Self-insight – the accuracy of one’s awareness of personal strengths and limitations. Includes openness to feedback and self-development
  • Self-confidence – feelings of self-worth and personal competence. An indicator of confidence and the ability to convey this confidence to others

Behavioral Intelligence — Self

  • Self-control – the ability to control emotions and impulsive urges. It is an indicator of ability to stay composed and focused
  • Stress Management – the ability to withstand pressure and regulate reactions to stress
  • Conscientiousness – the capacity to take personal responsibility for performance
  • Optimism – the ability to maintain a positive perspective and achieve goals even in difficult circumstances

Emotional Intelligence — Others

  • Emotion Perception – the ability to perceive and understand emotions others are expressing
  • Empathy/Openness – the ability to consider someone else’s perspective and display openness to others’ viewpoints
  • Listening – the ability to actively listen and display an understanding of communications

Behavioral Intelligence — Others

  • Building Relationships – the ability to develop and maintain meaningful and positive relations with others
  • Influencing Others – the ability to persuade others
  • Motivating Others – the ability to motivate and guide others toward a vision or goal
  • Flexibility – the ability to adapt to new circumstances and changing priorities
  • Innovativeness – the capacity to generate novel ideas and be open to new information.

Behavioral EQ Tip of the Week: Know Your Emotional Hot Buttons

To increase your emotion awareness, write down your emotional triggers: those things that cause you to feel stressed, frustrated, or angry. Triggers are not always major events, such as arguments with a co-worker; they can also be small things, like unwelcome noise from the hallway outside your office. A full awareness of your triggers is critical because it is the first step in understanding your emotions. Once you understand the sources of your difficult emotions, you can take steps to manage your environment, regulate your emotions, and not be as susceptible to stress.