Email communications represent a big opportunity for confusion and miscommunication. One study found recipients only correctly interpret emails about 50% of the time. This often leads to misunderstandings, ill will, and the disintegration of trust and connectedness – all of which, if not managed or mitigated, negatively impact relationships and ultimately erode productivity.
Dr. Fairlie Firari has conducted her own research and found that SOCIAL STYLE concepts can be applied to both identify Style-related email problems and improve electronic interactions.
For this study, the content of more than 300 business emails submitted by 32 managers from a variety of organizations was analyzed. Using the TRACOM SOCIAL STYLE Profile for validation, Dr. Firari was able to accurately determine the Styles of the majority of participants. Importantly, this was not based on personal judgment; instead people’s Styles were determined entirely by a computer program designed to analyze Style attributes.