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Artificial Intelligence vs Social Intelligence - Rutgers Art Experiment

Social Intelligence Can’t Be Automated, Part 3

In the third and final blog of this brief series, Dan Day of TRACOM Group discusses the impact of AI on future employment and how Social Intelligence skills can help humans remain viable in a changing world.

Social Intelligence vs. Artificial Intelligence

Read part-1 here >>

Read part-2 here >>

…These biases evolved for good reasons. They helped us to process information quickly, meet basic needs, and survive in hostile environments. But in the modern world they come with costs.

How to Break the Biases

To develop better Social Intelligence, we need to break past these cognitive biases by changing our behavior and habits.

Learning to be socially intelligent means learning to recognize that there are cognitive biases that are affecting you, your team and your organization. For example, the self-evaluation bias holds us back from more effectively communicating; the transparency bias prevents us from building deeper relationships by connecting; the negativity bias prevents us from being more resilient and adapting; and the tunnel vision bias hinders us from innovating and being more agile.

People who are socially intelligent understand the effects that biases have on their mindset and behavior. So they alter their behavior and change their habits by developing new routines, new ways of doing things.

It’s not as difficult as you might think. The first step is to learn where those habits come from. (Hint: usually it’s from the biases.) Why do we keep doing things the same way? Why do we keep treating customers the same way? Once you learn to recognize those biases, you can learn to mitigate them by making some really simple changes to your behavior.

Social intelligence is our differentiator from artificial intelligence. It’s what we can do to better ourselves as leaders, as team members, and—most importantly—as humans.


The Imperative for Social Intelligence whitepaper

The Imperative for Social Intelligence

Social Intelligence accelerates human performance by transforming the way we Think, Act and React in more positive and productive ways. This whitepaper discusses the imperative for -- and science of -- accelerating human performance to achieve Social Intelligence. But first, we must break past biases holding us back...

"The pace of change is fueling demand for adaptable, critical thinkers, communicators, and leaders. As technology accelerates, soft skills are in high demand to fuel people and business growth.  In successful organizations, so-called “soft skills” are more important than ever."

All organizations will be affected by future automation and will operate very differently than they do today. Those that are Socially Intelligent will set themselves apart by their ability to Communicate, Connect, Adapt and Innovate effectively. However, training that supports developing people on these abilities will require an approach that implements understanding and behavioral tools. The best way to successfully develop these important skills is to educate people about cognitive biases, how these affect how we Think, Act and React , and how to break these biases through behavior change to create new habits which lead to more effective individuals, teams and organizations.

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