Social Intelligence vs. Artificial Intelligence
…These biases evolved for good reasons. They helped us to process information quickly, meet basic needs, and survive in hostile environments. But in the modern world they come with costs.
How to Break the Biases
To develop better Social Intelligence, we need to break past these cognitive biases by changing our behavior and habits.
Learning to be socially intelligent means learning to recognize that there are cognitive biases that are affecting you, your team and your organization. For example, the self-evaluation bias holds us back from more effectively communicating; the transparency bias prevents us from building deeper relationships by connecting; the negativity bias prevents us from being more resilient and adapting; and the tunnel vision bias hinders us from innovating and being more agile.
People who are socially intelligent understand the effects that biases have on their mindset and behavior. So they alter their behavior and change their habits by developing new routines, new ways of doing things.
It’s not as difficult as you might think. The first step is to learn where those habits come from. (Hint: usually it’s from the biases.) Why do we keep doing things the same way? Why do we keep treating customers the same way? Once you learn to recognize those biases, you can learn to mitigate them by making some really simple changes to your behavior.
Social intelligence is our differentiator from artificial intelligence. It’s what we can do to better ourselves as leaders, as team members, and—most importantly—as humans.