Penn State Health System is sharpening the emotional intelligence of its leaders to reshape how they deliver care in an empathetic, productive way.
Led by L&D trailblazer Michelle Duncan, the organization is going beyond most contemporary training—simply offering an understanding of emotional intelligence and how it affects us—to focus on behaviors. She believes a self-awareness of EQ is critical, but changing behavior as a result is the only way to become more effective.
Watch and learn:
- Why EQ skills are critical in delivering quality care
- How HR executives can create an emotionally intelligent organization
- The benefits of Behavioral EQ training