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On Demand Webinar: Using EQ Training to Change Behavior & Reshape Healthcare at Penn State Health

Penn State Health System is sharpening the emotional intelligence of its leaders to reshape how they deliver care in an empathetic, productive way.

Led by L&D trailblazer Michelle Duncan, the organization is going beyond most contemporary training—simply offering an understanding of emotional intelligence and how it affects us—to focus on behaviors. She believes a self-awareness of EQ is critical, but changing behavior as a result is the only way to become more effective.

Watch and learn:

  • Why EQ skills are critical in delivering quality care
  • How HR executives can create an emotionally intelligent organization
  • The benefits of Behavioral EQ training
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