Emotional Intelligence (EQ) is a concept focused on how effectively people work with others. EQ skills are unique from a person’s technical skills and cognitive abilities. Multiple studies have shown that EQ competencies often account for the difference between star performers and average performers, particularly in positions of leadership.
A study conducted by Colorado State University compared TRACOM’s SOCIAL STYLE and Versatility Model with multiple well-known instruments for measuring Emotional Intelligence. The study found that Versatility was in fact closely related to EQ.
Daniel Goleman is a leading researcher and author on EQ. He identifies four components of emotional intelligence:
- Self Awareness
- Self Management
- Social Awareness
- Relationship Management
Self Awareness means having a clear understanding of one’s emotions, strengths, weaknesses, drives and capabilities. On the surface there’s really nothing new about this concept, but it’s a critical skill and it’s overlooked by many people.
Self Management is what Goleman says frees us from being prisoners to our emotions. Without understanding what we’re feeling, we can’t control our feelings and this leaves us at the mercy of our emotions.
Social Awareness is mostly about empathy. It’s the ability to read another person’s facial expressions, voice and other non-verbal signals in order to understand that person’s emotions.
Relationship Management is where these three previous skills all come together. This is the most visible aspect of a person, and in particular leaders. This is where you see skills like conflict management, team building, and influencing others.
One criticism of Emotional Intelligence is that it sounds good in theory but it is difficult to put into practice. To address that concern, TRACOM’s SOCIAL STYLE resources and programs offer very specific guidance to deal with common workplace situations and challenges including the Enhancing Emotional Intelligence with Style guide. Whether addressing leadership, selling, teamwork or management issues, they offer relevant and easily understood Emotional Intelligence advice.