EQ – Penn State – Michelle Duncan

Behavioral EQ can really help to shape the culture of an organization. I’ll speak from a human resources perspective because that’s my area of expertise. As HR professionals we’re often sought out to solve problems; however, if we’re given the opportunity to use our platform to not only solve problems but to understand the root causes of those problems, we can really take Emotional Intelligence and educate the organization to look deeper than the surface of some of the challenges that it may face.