EQ – Penn State – Michelle Duncan

As a healthcare organization, Penn State Health really has to understand not only our patient experience but also our employee experience. The reason why Behavioral Emotional Intelligence is really critical for us to understand is because what we do impacts the lives of others. If we’re having a bad day, we can’t bring that to work. We have to have some way of understanding and recognizing that so that we can still provide top-notch patient care.