Video: How to Bounce Forward with Resiliency

Dr. Casey Mulqueen, Senior Director of Learning and Development at TRACOM, explains the importance of Resiliency to help us bounce forward, instead of back, during adversity or hard situations.

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Sometimes we find ourselves in situations where we

Sometimes we find ourselves in situations where we need to explain multiple aspects of an issue to someone. This might be a negotiation, a sales scenario, or an interpersonal conflict. Each Style of person responds to different approaches. You can help Expressive Style people consider all sides of an issue by recognizing them for their contribution to some aspect of the topic at hand. This will fulfill their need for recognition and leave them more open to hearing other viewpoints. When discussing other perspectives, indicate how they might be able to involve themselves in some way, or any impacts for them personally. #ExpressiveStyle #SOCIALSTYLEtip

A good first step in increasing self-confidence is

A good first step in increasing self-confidence is to understand the specific areas where you lack it. Take time and keep a list that identifies specific situations or areas where you lack self-confidence, as well as your perceived reasons for your lack of confidence. Write this down on paper. It is more effective to write this information rather than simply making a mental list. Research has found that the act of writing helps people solve problems more effectively. Is your lack of confidence because you do not have specific skills, you have a stressed relationship with someone, or you are hesitant to share your ideas with others? For the most pressing situation that challenges your confidence, develop a specific behavioral strategy to increase your confidence. Practice this new behavior as frequently as possible, every day if you can. For instance, increase your knowledge, take a positive step each day to strengthen a relationship, or share your ideas through email or another format that causes less anxiety. In this way, you are increasing confidence through identifying a specific target and practicing your abilities in that area. #EQtip #EmotionalIntelligence

Driving Style people are focused on results, so th

Driving Style people are focused on results, so they will respond positively to compliments about their ability to achieve outcomes. Commend their perseverance and ability to get things done, particularly if their achievement involves the ability to maneuver through difficult obstacles or distractions. Tell them about the specific benefits and results that their achievement has had for the organization or others. They generally won't mind being congratulated publicly, but keep the compliments professional and unemotional. #DrivingStyle #SOCIALSTYLEtip

Write down examples of your inflexible behavior an

Write down examples of your inflexible behavior and thinking. Keep track of your inflexible behaviors. Take time to write down examples of times when you could have been more flexible in your behavior and in your thinking. Look for patterns in this data. Are you inflexible when working with specific people or on particular types of projects? Is your inflexibility most noticeable in situations where you have strong opinions about something and are not open to different perspectives? Once you have identified the pattern, you can understand the causes of your inflexibility. #EQtip #EmotionalIntelligence

Amiable Style people tend to be risk-averse. They

Amiable Style people tend to be risk-averse. They don't want to make decisions or engage in activities that have the potential to disrupt the status quo or their sense of security. It can be challenging for them to take risks, and when they find themselves confronted with risky situations they will rely on their own instincts, as well as the opinions of others, to guide them. #SOCIALSTYLEtip #AmiableStyle

Slow down, problem-solve, and consider alternative

Slow down, problem-solve, and consider alternatives. When you find yourself resisting new information or circumstances, instead of relying on your usual thoughts and actions, pause to become aware of what you are thinking and doing. Engage in problem-solving. Are there other alternatives that you are not considering? Are you listening to others' perspectives? Are there additional resources where you can discover new information on this topic? Taking the time to answer these questions will increase your flexibility and creativity. #EQtip #EmotionalIntelligence