Success Story: Starwood Hotels Builds SOCIAL STYLE Into Curriculum

Starwood Hotels felt that a Six Sigma program could be an effective way to succeed in the turbulent hospitality industry. Its goals include reducing variation in core service processes; enhancing the “Voice of the Customer;” developing better management measures to drive rapid response to changing market conditions; and improving financial performance through revenue enhancement, improved customer loyalty and greater cost efficiency.


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Success Story: Starwood Hotels Builds SOCIAL STYLE Into Curriculum

Download the Success Story