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Conflict is an inevitable reality of interacting with others. Different perceptions, priorities and personalities cause people to disagree, sometimes with disastrous results. The award-winning “Managers as Negotiators” study revealed that managers spend up to 42% of their work time resolving conflict. But conflict does not always have to be a negative experience, and understanding others’ interpersonal differences can help individuals have more satisfying interactions and help organizations increase productivity and retention.

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