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Interpersonal Effectiveness Training (IET) has become a staple in today’s business environment as organizations look to improve productivity without increasing headcount. Interpersonal effectiveness is the ability to create productive interactions and maintain positive working relationships. Companies of all sizes and industries now offer stand-
alone IET or build it into their overall development efforts. The TRACOM® Group, an industry leader in interpersonal effectiveness training, sought to quantify organizational use of IET and attitudes toward this increasingly popular development tool.

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