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Behavioral EQ is designed with real-world challenges in mind, and many people have used Behavioral EQ skills to enhance their interactions at work, boost their collaborative effectiveness and achieve a less stressful and more enjoyable quality of life. So how do you know when to use Behavior EQ? Behavioral EQ has proven especially effective in meeting the challenges of leadership performance, employee engagement, navigating change, building relationships, enhancing communications, working in teams and international training.

Learn More About How Behavioral EQ Meets These Specific Needs

Building Relationships

While some people are naturally adept at building relationships, when we work in a fast-paced office where transitions are constant and restructuring teams and departments is frequent, developing EQ is critical to help quickly build cohesive relationships.

By focusing on core competencies like listening, empathy, stress-management, and even a whole section dedicated towards building relationships, your employees are:

  • More collaborative and thus, more innovative.
  • Are more likely to ask for help when they need it, diminishing misunderstandings and missed deadlines.
  • Able to exceed expectations by building off of each other’s discoveries, connections, resources and research.

Enhance effective workplace relationships by building a foundation of mutual understanding and respect by teaching your staff how to understand and regulate their emotions and behaviors, as well as recognize the emotions and behaviors of others.

Building Relationships Research and Resources

Behavioral EQ Explorations Building Relationships Whitepaper

As Theodore Roosevelt once said, "“The most important single ingredient in the formula of success is knowing how to get along with people.”  Building Relationships is an essential component of the Behavioral EQ Model. Those with enhanced Building Relationships skills are trusted by others because they invest time in developing strong, positive relationships.


What is Behavioral EQ?

In this short video, you’ll learn more about TRACOM’s Behavioral EQ Model and more specifically the importance, benefits and impact of Behavioral EQ.


Click here to learn more

Enhancing Communications

Listening skills are vitally important for effective communications, but all of us develop subconscious habits of bad listening without even realizing it.

Empathy and openness to others’ perspectives are just as important, as they allow us to see the bigger picture when speaking with a diverse range of co-workers. At the same time, stress-Management and Self-Control can be surprisingly important to communicating effectively in stressful situations or times of conflict.

Listening, Empathy, Stress-management… these are all key components of TRACOM’s Behavioral EQ Model. Our Emotional Intelligence model can help your employees:

  • Understand how their own emotional experiences influence their communication patterns.
  • Empathetically respond to others’ emotional influences.
  • Support and coach each other through adversity and encourage each other through accomplished feats.
  • Build more meaningful and lasting customer relationships.
  • Communicate ideas, challenges and strategic input to management.

Break downs in communication can ultimately ruin a company’s reputation. The Behavioral EQ Model and course materials provide learners with practical exercises and techniques to intentionally develop good listening habits, allowing them to work more effectively with customers, suppliers, management and each other. The end result is increased engagement and productivity in teams, higher employee morale and a more collaborative and connected workforce.

Enhancing Communications Research and Resources

Misunderstanding Your Customer Can Lead to a Loss of Sales

Many times it is a simple confusion or a lack of communication that snowballs and leads to expectations not being fulfilled. So what causes these misunderstandings? Often it is not a lack of product knowledge or ability – it is a lack of emotional intelligence. More specifically a lack of awareness of “others” is a major proponent of such downfalls.

Behavioral EQ Explorations Empathy and Openness Whitepaper

Empathy and Openness is a crucial element of TRACOM’s Behavioral EQ Model. It measures the ability to consider someone else’s perspective and display openness to others’ viewpoints. People who have heightened Empathy and Openness actively seek out others’ opinions and thus, are largely aware of others’ perspectives, interact effectively with others and develop meaningful relationships due to their awareness and understanding of others.

Are You Listening?

Many times we make assumptions without listening. Listening allows us to catch all of those subtle ques that give us insight into a person’s needs or wants. Effective sales reps are aware and listen with all five senses. They observe body language, they analyze eye contact, and they don’t talk unnecessarily through silences or breaks in their customer’s speech.

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Leadership Performance

Emotional intelligence is not only a valued skill among managers, but a requirement among successful leaders. Understanding and controlling emotions is imperative for a leader and without this ability, our judgement is clouded and we can make rash decisions.

Acting on our emotions – especially without understanding what they really mean, can lead to irreparable damage to a business. TRACOM’s emotional intelligence training teaches managers to recognize their emotions and to control the behaviors behind those emotions.

Additionally, TRACOM’s EQ training  helps leaders to understand their emotions and behaviors of their staff. This is the section of the EQ Model known as “Behavioral Emotional Intelligence of Others.”

Emotionally intelligent leaders:

  • Possess the empathylistening skills and flexibility to respond effectively to a diverse range of team members.
  • Utilize their EQ knowledge of others to motivate and inspire their employees.

EQ Leadership Research and Resources

How To Lead At Work When You’re Having A Personal Crisis

"Your world may be crumbling around you, but how you respond and lead is the true test of your leadership abilities." Dr. Casey Mulqueen is featured in this article from Fast Company which offers tips to maintain workplace performance even in the face of personal challenges.

Business Case for Behavioral EQ Whitepaper

Since its first introduction, the concept of Emotional Intelligence has interested business professionals and academics alike. The objective has been to identify those abilities that account for the difference between star performers and average performers and the determine how to develop those abilities. This paper gathers together summaries of research in the area of emotional intelligence including a look at Behavorial EQ in leadership, recruiting and sales.

Empathy – The Most Important Value in a Leader

While one might think that the competitive landscape of today makes other skills more relevant than empathy, today’s competitiveness between businesses is actually a key factor in why empathy is so valuable, especially in leaders. In order to fully understand our customer’s needs and wants, empathy is a crucial ability, and a skill necessary to remain a key player in the market that you or your company compete in.

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Working in Teams

The ability for your staff to work collaboratively and effectively with their peers is fundamental to an organization’s success. In fact, research tells us that peers and camaraderie are the #1 reason employees go the extra mile – not money. When members of a team are able to work cohesively together they boost their organization’s productivity, efficiency and morale.

By focusing on key components such as listening, openness, and emotion perception, our Emotional Intelligence model can help your teams:

  • Foster group creativity and innovation
  • Boost team engagement
  • Proactively plan and prepare for tomorrow’s challenges
  • Understand their own and each other’s emotional influences
  • Leverage their own diversity to become more effective

The Behavioral EQ model equips team members with practical, actionable strategies for increasing EQ skills and becoming more effective collaborators together. Team members learn to support and encourage each other to continually grow more emotionally intelligent, learning and adapting to new challenges together along the way.

The ability to collaborate with others in an atmosphere of openness, trust and flexibility is the key that sets the most effective teams apart from others. If you want to enhance your company’s ability to work effectively with one another you need to invest in Behavioral EQ Training.

Advancing Teams Research and Resources


What is Behavioral EQ?

In this short video, you’ll learn more about TRACOM’s Behavioral EQ Model and more specifically the importance, benefits and impact of Behavioral EQ.


7 Tips For Boosting Your EQ

In this Levo article Dr. Casey Mulqueen discusses ways to boost your Behavioral EQ. In this article you will learn to recognize emotional triggers. engage your brain to think with logic rather than emotion, and how to manage emotionally heated situations.

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Employee Engagement

Employee engagement is at an all-time low. Many factors contribute to a lack of engagement, many of the factors being technological and social – this is why Behavioral EQ training is instrumental to increasing engagement and productivity.

Humans were not designed with the ability to multi-task, yet we are constantly being tasked with doing exactly that. Not to mention we are highly distracted, constantly check our phones, email and social networks throughout the day.

Behavioral EQ Training teaches us how to limit our distractions and how to be more connected with our work and those we work with. Through practical strategies focused on conscientiousness, self-control and self-insight, we learn ways to improve our productivity and efficiency at work.

With strong emotional intelligence skills, leaders and employees can:

  • Maintain self-control and limit distractions that lead to a lack of focus
  • Achieve their fullest potentials through an awareness of personal responsibility and the awareness that their organization’s success is directly affected by their output.
  • Enhance corporate culture, which ultimately encourages employee retention and job satisfaction.

Employee Engagement Research and Resources

Is ‘Digital Dementia’ Affecting Your Workforce’s EQ?

Many organizations and employees are forced to multi-task, day in and day out, and that is just the nature of the job. But many organizations do not equip their teams with skills needed to stabilize their social behaviors. Behavioral EQ targets many areas that can be hindered by our dependency of technology, such as Listening, Self-Control, Conscientiousness, Empathy and Stress Management, allowing us to reclaim our ability to function in our highly digitized world. There is a cyclical nature of our reliance on technology. Many times we depend on it when we feel stressed or uncomfortable, thus putting us back further in our workload or obstructing our social experiences even more.

How To Be A Better Leader By Rewiring Your Brain

Dr. Casey Mulqueen is featured in INC Magazine discussing how we can actually rewire our brain to be more engaged at work. According to Mulqueen, executives can leverage psychology to improve performance and get more out of their employees. The human brain automatically reacts to physical or psychological threats by releasing hormones and when the  hormones are released, it's hard to control your actions, but you can effectively fight your own evolution" and rewire your brain.

Are Your Employees Just Sort of… There?

According to Gallup, only 3 out of 10 employees are actively engaged in their work. Among the other 7 out of 10, 2 of these workers are actively disengaged. So how do we motivate our employees to be more engaged with their work? Many executives think, “I can’t change the duties of the job, so I guess I will just need to continue replacing the people doing the job”, but in reality, the nature of the job is only a fraction of what motivates your workforce to be engaged.

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Navigating Change

Change is a hard pill for many of us to swallow. Whether the change is good or bad, changes in the workplace can summon a lot of emotions – specifically negative emotions. Strong emotional intelligence is fundamental to handling change in positive and meaningful ways. People with higher EQ find themselves with the skills needed to support change initiatives rather than reject them.

Heightened EQ Skills allows us to manage change because:

  • We are emotionally aware and we realize how our emotions are impacting our behaviors and how to control them.
  • We are confident. EQ training teaches us ways to develop our confidence so we are not feeling overwhelmed or incapable of handling change.
  • With EQ training we have learned to be flexible and how to appropriately manage our stress.

The Behavioral EQ model teaches people to first recognize and take control of their own emotional influences and responses, then use that knowledge to help others to succeed. Emotions are contagious. If your staff doesn’t have the proper EQ skills to manage change, resistance will spread. On the contrary, those with high EQ are compelled to undertake change and to encourage their peers to do the same.

Continuous change is a relentless battle for many organizations. With a highly emotionally intelligent workplace your employees are equipped to embrace change with full accountability and enthusiasm.

Managing Change Research and Resources

Putting Emotional Intelligence to Work Whitepaper

After decades of research and efforts to build EQ skills, we’ve entered a third generation EQ model. This research and practice have shown that some of the elements of the earlier models simply aren’t very important or relevant, especially in the workplace. Businesses have called for a model that is focused on the most important aspects of EQ and that is measured specifically for a work context.

Bias in the Workplace

Soft skills training courses, like ones meant to enhance resilience and emotional intelligence, sometimes fall short. It’s not that people actively resist the concepts, but many are passive about creating real change in their behavior. A reason for this is embedded in human nature and can be overcome with a simple and engaging strategy. Dr. Casey Mulqueen discusses ways to combat various learning biases that exist in the workplace.

Understanding Emotions Reduces Their Negative Impact

Sometimes it is hard for us to immediately determine what our emotions mean, and why we are feeling the way that we do. This can result in inactivity or inefficiency at work. Whether you become visibly frustrated in a work meeting or disengaged from a project, having an understanding of our emotions helps us to understand the cause of our feelings so we can eradicate them and continue on with our work.

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Working Across Cultures

Emotional Intelligence explores characteristics of the human mind and human behavior that are shared across the world, regardless of cultural differences or national identities. Behavioral EQ focuses on the outward and controllable expressions of our inner emotional experiences and teaches us how to evaluate and gauge the behaviors and emotions of others.

Behavioral EQ training can help employees to overcome the challenges of cultural diversity by understanding what people’s emotions and behaviors are expressing. When added to traditional cultural-awareness training, Behavioral EQ can take an international organization’s potential for effective relationship building, innovation and collaboration to new levels.

Behavioral EQ bridges cultural divides by helping employees to:

  • Understand their own emotional influences
  • Understand how their own culture affects their emotional responses
  • Find common ground that transcends regional distinctiveness
  • Build relationships with people from different backgrounds
  • Be flexible in their relationship-building approaches

Behavioral EQ training helps employees to sift through the deluge of cultural differences to find common ground with their international colleagues.

Working Across Cultures Research and Resources

New International Norms for Behavioral EQ Training

Norms, or normative comparisons as they are technically called, provide a mechanism for people to compare themselves with one another. New international norms have been added to TRACOM’s Behavioral EQ assessment and training.

Behavioral EQ Explorations Emotion Perception Whitepaper

Emotion Perception is an essential component of TRACOM’s Behavioral EQ Model. It refers to the ability to perceive and understand the emotions others are expressing, through both verbal and non-verbal messages. Those who demonstrate high emotion perception pay close attention to the signals that others are giving and anticipate how others will feel about different situations.


What is Behavioral EQ?

In this short video, you’ll learn more about TRACOM’s Behavioral EQ Model and more specifically the importance, benefits and impact of Behavioral EQ.


Click here to learn more

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