Emotional Intelligence
Emotional Intelligence (Behavioral EQ) is a concept focused on how effectively people work with others. Behavioral EQ skills are unique from a person’s technical skills and cognitive abilities. Multiple studies have shown that Emotional Intelligence competencies often account for the difference between star performers and average performers, particularly in positions of leadership.
In recent years, interest in Emotional Intelligence (EQ) has grown as research has shown its impact on various business measures. These include recruiting and job selection, sales results, and leadership performance.
This paper discusses the following five aspects of Emotional Intelligence (EQ):
- Evolution of Emotional Intelligence
- The Business Case for EQ
- The Intersection of EQ and Behavior
- A Model for Improving Behavioral EQ
- Performance Benefits of Behavioral EQ
Benefits of Behavioral EQ
One of the key benefits of the Behavioral EQ model is that it’s manageable and therefore actionable. Research has shown these skills are essential and working on just one or two of these skills can improve performance in significant measures. It’s often easiest and most effective to start with behavior, instead of EQ skills. This seems like a paradox since people believe good EQ is necessary for showing skill in the behaviors. But changing this behavior can actually influence EQ.
In today’s economy, organizations are looking for ways to improve their productivity with Emotional Intelligence. Behavioral EQ has emerged as the proven way to improve the performance of individuals and their organizations quickly. And Behavioral EQ skills are objective, measurable benefits associated with increased sales, better recruiting, effective leadership, and high customer service. Further, there is evidence that Behavioral EQ skills can be developed through training programs. Developing these skills makes individuals and their organizations more productive and effective.
TRACOM is Putting Emotional Intelligence to Work
While Emotional Intelligence is well known, it’s not very well understood. TRACOM offers EQ training specifically on modern workplace challenges and the latest research in brain science.
It teaches people how to recognize their emotions and those of others and then gives them tools to turn emotions into productive behavior. Emotional Intelligence also reinforces a positive mindset. Your people, your teams and your organization will be more connected and more effective with Behavioral EQ training.